We’re an approved

HIES CONTRACTOR

Using a HIES (Home Insulation and Energy Systems) Quality Assured Contractors Scheme installer ensures that your renewable energy system is installed to a high standard, meets legal requirements, and is eligible for government incentives

HIES

Consumer Protection Made Simple

If you’re looking to buy products which can help you generate, save or store energy for your home then you should always use a HIES member.

A Chartered Trading Standards Institute (CTSI) approved Consumer Code, HIES is a leading consumer protection organisation covering the installation of home energy products. The HIES promise is to ensure all consumers are respected, protected and educated on their home improvement journey.

Accredited installers

All HIES members have successfully passed a strict accreditation process and are continuously monitored.

Insurance backed guarantee

An IBG provides protection in the event your installer has ceased trading and is unable to honour the terms of their written guarantee. You will receive an IBG once the member has notified HIES of a completion date.

Deposit protection

This covers up to 25% of the contract value (maximum £5,000) for a period of 120 days, upon your installation being registered with HIES.

WHY IT’S IMPORTANT TO USE A HIES MEMBER

When you have used a HIES member, during their period of membership, and hold a contract with the member for your domestic property, you receive the following benefits.

Vetted & accredited installers

All members have successfully passed a strict accreditation process and are continuously monitored.

Deposit & stage payment protection insurance

This covers up to 25% of the contract value (maximum £5,000) for a period of 120 days, upon your installation being registered with HIES.

Alternative dispute resolution

HIE expert mediators are always on hand to help resolve any disputes which may arise between a consumer and a HIES member.

Consumer advice line

HIES are on hand to answer any questions you may have once you have entered into a contract with a HIES scheme member.

Insurance Backed Guarantee (IBG)

An IBG provides protection in the event your installer has ceased trading and is unable to honour the terms of their written guarantee. You will receive an IBG once the member has notified HIES of a completion date.